Welcome to Carry Baby Madeira. These Terms and Conditions govern your use of carrybabymadeira.pt and the baby and child equipment rental service provided by Boulevard of Dreams, Unipessoal, LDA, tax number (NIF) 514535601, with registered office at Quinta de Belém, Lote 2, 3510-779 Viseu, Portugal.
By using our website and requesting our rental services, you confirm that you have read, understood and accepted these Terms in full.
1. Definitions
- "Company" — Carry Baby Madeira.
- "Customer" — any person or entity requesting the rental of Equipment through our website or any other contact channel.
- "Equipment" — all baby and child items available for rental, such as strollers, car seats, travel cots, baby carriers and hiking backpacks.
- "Rental Period" — the period, with an agreed start and end date and time, for which the Customer may use the Equipment.
2. The service
The Company provides short-term rental of baby and child Equipment for tourists and visitors on the island of Madeira. The service includes delivery and collection of the Equipment at a place and time agreed with the Customer.
All Equipment is cleaned, sanitised and inspected before every rental, and meets applicable European safety standards.
3. Booking and confirmation
3.1. Rental requests may be made through the booking form on our website, via WhatsApp, by email, or through any other contact channel we make available.
3.2. The Customer must specify the Equipment required, the dates and times of the Rental Period, and the delivery and collection locations.
3.3. All bookings are subject to availability of the Equipment.
3.4. The minimum rental period is 4 days.
3.5. A booking is confirmed only once the Company has sent a written confirmation, by email or WhatsApp, and payment has been made in accordance with clause 4.
Sending a message through the booking form or WhatsApp is a request, not a confirmed reservation. Nothing is reserved until we confirm it in writing.
4. Prices and payment
4.1. Rental prices are those shown on the website at the time of booking, expressed in Euros (€) and including VAT at the applicable legal rate.
4.2. Any price shown by the booking calculator on our website is an estimate. The final price is the one stated in our written confirmation.
4.3. Payment of the full rental amount is due in advance to secure the booking. Accepted payment methods are bank transfer, MB WAY, credit card and cash.
4.4. Delivery and collection fees may apply depending on the location. These will be communicated to the Customer before the booking is confirmed.
5. Security deposit
5.1. The Company may require a security deposit at the time the Equipment is delivered. The amount will be communicated when the booking is confirmed.
5.2. The deposit secures the return of the Equipment in the same condition and cleanliness in which it was delivered.
5.3. The deposit is returned in full at collection, once the Equipment has been checked and found to be in good condition.
5.4. In the event of damage, loss or excessive dirt, the Company may retain all or part of the deposit to cover the cost of repair, replacement or cleaning, as set out in clause 8.
6. Delivery and collection
6.1. Delivery and collection take place at the location, date and time agreed in advance with the Customer — for example Madeira Airport, a hotel or a holiday rental.
6.2. At delivery, the Customer should inspect the Equipment together with a representative of the Company to check its condition and correct operation. Acceptance of the Equipment by the Customer means it was received in good condition.
6.3. The Customer must be present at the agreed place and time for collection. Delays that are not communicated in advance may incur additional costs.
6.4. The Equipment must be returned clean and in the same condition in which it was delivered, allowing for normal wear from careful use.
7. Your responsibilities
7.1. The Customer is fully responsible for the Equipment from the moment of delivery until it is collected by the Company.
7.2. The Customer undertakes to use the Equipment correctly, carefully and for its intended purpose, following all safety rules and instructions provided.
7.3. It is the Customer's responsibility to ensure the correct installation and use of the Equipment — for example car seats, strollers and hiking backpacks. The Company may provide instructions but is not responsible for installation.
7.4. The Equipment may not be sublet, lent or transferred to third parties.
7.5. The Customer must inform the Company immediately of any fault, damage or accident involving the Equipment during the Rental Period.
8. Damage, loss, theft or excessive dirt
8.1. Damage. If the Equipment is returned with damage beyond normal wear, the Customer is responsible for the cost of repair. If repair is not possible, the provisions for loss apply.
8.2. Loss or theft. In the event of loss or theft of the Equipment, the Customer is responsible for the full cost of replacing the item with a new one at market price.
8.3. Excessive dirt. If the Equipment is returned requiring deep or specialised cleaning — for example food stains, vomit or excessive sand — a cleaning fee will be charged, deducted from the deposit or invoiced directly.
9. Cancellation and changes
9.1. The Customer may cancel a booking by contacting us by email or WhatsApp.
9.2. The following conditions apply:
| When you cancel | Refund |
|---|---|
| More than 14 days before the rental start date | 100% of the amount paid |
| Between 7 and 14 days before | 50% of the amount paid |
| Less than 7 days before | No refund |
9.3. Changes to booking dates are subject to availability of the Equipment and may result in an adjustment to the final price.
9.4. If the Company is unable to supply the Equipment booked, we will offer an equivalent alternative or a full refund.
10. Limitation of liability
10.1. The Company guarantees that all Equipment is properly sanitised and inspected before each rental and complies with European safety standards.
10.2. The Company is not liable for any damage, accident, injury or death to persons or property resulting from incorrect, negligent use or improper installation of the Equipment by the Customer.
10.3. The Company's liability is limited to the total amount paid for the rental.
10.4. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by our negligence, or the statutory rights of consumers.
11. Privacy
Personal data collected as part of the rental process is handled in accordance with our Privacy Policy.
12. Complaints and disputes
If something goes wrong, please contact us first — most issues are resolved quickly and directly.
As a consumer you also have the right to use the Portuguese electronic complaints book (Livro de Reclamações Eletrónico) at www.livroreclamacoes.pt, and to refer a dispute to an alternative dispute resolution body. A list of the authorised Portuguese bodies is available at www.consumidor.gov.pt.
13. Governing law and jurisdiction
13.1. These Terms are governed by Portuguese law.
13.2. For the resolution of any dispute arising from the interpretation or performance of this contract, the courts of the Comarca da Madeira shall have jurisdiction, with express waiver of any other, save where mandatory consumer protection rules give the consumer the right to bring proceedings in another court.
14. Contact us
- Email: carrybabymadeira@gmail.com
- WhatsApp: +351 968 603 211
- Boulevard of Dreams, Unipessoal, LDA — NIF 514535601 — Quinta de Belém, Lote 2, 3510-779 Viseu, Portugal